FAQS

1. How can I contact you?

You can reach us via email at fink.looject@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations. We ensure that all items are shipped efficiently to provide you with the best possible service.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at fink.looject@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

7. What should I do if I receive a damaged or incorrect item?

If you receive a defective or incorrect item, please contact us immediately at fink.looject@gmail.com so we can address the issue promptly.

8. Can I exchange my item for a different one?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product.

9. How long does shipping take?

Shipping times vary based on the supplier and your location. Typically, you can expect delivery within 7 to 14 business days after your order has been processed.

10. Do you offer international shipping?

Yes, we offer international shipping. Please note that shipping times and costs may vary depending on the destination country.